Returns & Refunds Policy

Returns policy

No returns can be accepted for exchange or credit unless previously agreed.  Contact us by email and we will provide you with a return authorisation number and instructions for return of the item, all returned merchandise must be accompanied with a copy or original receipt from Locks Galore and return authorisation number.

A restocking charge of 15% or a minimum of $10.00 will be charged on goods “not wanted” or “incorrectly ordered”.

You must inform us within seven days of receipt of goods for a return reference number to be granted under this category.  All items to be returned must be in original, unopened packaging, undamaged and not used.

No returns will be accepted back for refunds after 7 days from delivery, unless faulty.

All items returned as faulty are liable to manufacturer’s inspection.  We cannot guarantee replacement or credit:  a warranty repair may be given.

No items can be returned if they have been ordered specially or made up to a restricted key order, rekeyed or modified for your order, if defective you may only exchange these items for the same product.

You are responsible for all return freight charges.  However, you will be credited all reasonable and customary freight charges relevant to that item only if product is damaged during freight to you, or the wrong item was shipped.

We recommend items be returned via Registered Australia post for proof of delivery in their original shipping materials.  Be certain the items are secure in their packaging so damage does not occur while they are in transit back to us.

If your return arrives with internal damage you will be notified and have the option to file a claim with your shipping agent.  (Note:  return shipping cost refunds are calculated using the lowest cost shipping method.  Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Refunds

We will notify you via email of your refund once we have received and processed the returned item.  Please note we will refund reasonable shipping costs only if the return is a result of our error.

Please allow 14 to 21 days for processing of your return.  Refunds will be credited to the original credit card account number only.